Refund & Return Policy
Effective Date: [Insert Date]
At Dayaara.com, your satisfaction is very important to us.
We take great care to ensure that every product you receive meets our quality standards. However, if there is an issue with your order, we’re here to help within our simple return and refund process.
1. Eligibility for Return or Exchange
We accept returns or exchanges only in the following cases:
- Wrong Size / Fitting Issue:
If the product you received does not fit you properly, you can request an exchange for another size (subject to availability). - Damaged or Defective Product:
If your item is received in a damaged or defective condition, you can request a replacement or refund.
2. Conditions for Return/Exchange
To be eligible for a return or exchange, please ensure:
- The request is made within 2–3 days of delivery.
- The product is unused, unwashed, and in its original packaging with all tags intact.
- Proof of purchase (such as order ID or invoice) must be provided.
We reserve the right to reject any request that does not meet these conditions.
3. Non-Returnable Items
Please note that the following items are not eligible for return or exchange:
- Products bought during sale, discount offers, or clearance events
- Products damaged due to misuse or improper handling by the customer
- Requests made after 3 days of delivery
4. Refund Process
If your refund is approved:
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
- In case of Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit, as per your preference.
5. Exchange Process
If you request an exchange:
- We will ship the replacement product once we receive and verify the returned item.
- Exchange is subject to stock availability.
- Only one-time exchange is allowed per order.
6. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us through:
📩 Email: Contact@dayaara.com
Please include:
- Your Order ID
- Reason for return/exchange
- Images of the product (if damaged or defective)
Our team will get back to you within 24–48 hours.
7. Shipping Costs
- For damaged or incorrect items, we cover the return shipping cost.
- For size exchanges, customers may need to bear one-side courier charges, depending on location.
8. Contact Us
For any questions regarding this policy, reach out to us at:
📩 Email: Contact@dayaara.com
🌐 Website: https://dayaara.com